The technical support team (TST) of Pan Dacom Direkt GmbH is assisting regarding the technical implementation, operation and troubleshooting with experts at various levels
The service team offers 24x7 support worldwide and supports you with commissioning, troubleshooting and training programs, on-site support with hardware replacement and software updates.
Pan Dacom Direkt offers you three different SPEED service levels according to the overview shown below:
The SPEED-STANDARD Service offers 8x5 hotline support and software support with access to the latest software package for the corresponding hardware.
The SPEED-EXTENDED Service includes all the features of the SPEED-STANDARD service and also offers free repair of defective hardware in accordance with the warranty conditions and replacement of defective hardware with dispatch on the next working day. In addition, at the customer's request, a technician readiness for a fee-based use on the next working day is included.
The SPEED-EXTENDED PLUS Service includes all the features of the SPEED-EXTENDED service and also includes the on-site technician assignment on the next working day. This makes the SPEED-EXTENDED service an all-round carefree package for your network operation.